Web hosting solutions for you
and your business

Frequently Asked Questions

Pre-Sales Questions:

Live Chat
  1. How do I place an order?
  2. How soon will my account be set up and ready for use?
  3. Is there a minimum time contract/commitment?
  4. What kind of support can I expect?.
  5. How can we offer such a good deal?
  6. How can you offer an "unlimited" account? Is it really unlimited?
  7. Are there any restrictions to the content I can host?
  8. Is my site backed up and how often?
  9. How fast are your connections?

Technical Questions:

  1. How do I create and use custom name servers?
  2. How do I get my email?
  3. I want to get started right away, but my domain name hasn't transferred yet. How do I do it?
  4. What is the path to perl?
  5. What is the path to sendmail?
  6. What is the full server path to my home directory?
  7. Where should I put CGI scripts for my domain?
  8. I uploaded my files, but I don't see my page

Account and Billing Questions:

  1. Can I upgrade my plan or features later?
  2. How can I change my account or billing information?
  3. What happens if I go over the bandwidth limit for my account?
  4. What methods of payment can I use?
  5. How do I cancel my Account?
  6. What about billing and over-due policies?

Affiliate Program Questions:

  1. How do affiliate programs work?
  2. I want to refer a friend. Do you offer a referral program?
  3. How often do you send out payments through Paypal?
  4. How do you pay our commissions (check, PayPal, wire transfer)?
  5. Can my commissions could be applied with a discount on my hosting plan?
  6. How do you track my commissions?
  7. What is the minimum payout in your affiliate program?
  8. I need a hosting plan; can I refer myself and receive the commission?
  9. What is a “qualified commission”?
  10. Can I earn commissions on other products like upgrades, sub-domain… ?
  11. How will I know when my commission has been qualified?
  12. How do I place a “banner or link” on my website?
  13. What is my Affiliate ID/Username?
  14. I want to change my Username – how do I do that?
  15. Do I need multiple affiliate IDs if I have multiple sites?
  16. Do I have to host with THC to become an affiliate?
  17. Can I redirect my traffic to specific pages with THC?
  18. I lost my affiliate username and/or password. What can I do?