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Frequently Asked Questions
Technical Questions:
- How do I create and use custom name servers?
This is such a popular question that we had to make a special page dedicated to showing you how to create your own custom name servers. Please go to the custom name server tutorial page.
- How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.tophostingcenter.com
Outgoing mail (SMTP) server: mail.tophostingcenter.com
See our knowledge base subject about SMTP servers on our helpdesk page if this does not work for you. * set SMTP authorization to on in your email program . WEBMAIL: You can login to your webmail via your Control Panel or through mail.tophostingcenter.com, click on the second option ( IMP-webclient ) and then enter your email address plus your password.
- I want to get started right away, but my domain name hasn't transferred yet. How do I do it?
You can ftp directly to the server IP using your account username and password provided in your welcome mail. You can also upload files using the file manager in your control panel.
- What is the path to perl?
/usr/bin/perl
- What is the path to webmail?
/usr/sbin/sendmail
- What is the full server path to my home directory?
/home/username
- Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script. The full server path to your cgi-bin is /home/username/public_html/cgi-bin. Contact us before uploading any CGI scripts that could potentially require excessive CPU resources to ensure uninterrupted service for your account.
- I uploaded my files, but I don't see my page?
First, make sure you have placed an index file (ex. index.html) in the public_html directory. Next, make sure your domain has resolved to our name servers. You can do this at http://www.internic.com/whois.html. If you have verified that you can see the index file in your public_html file, AND that your DNS has resolved to our name servers, try one more thing. Close your internet browser, delete all temp internet files, cookies, and clear the history. Then turn off your computer, and turn off the power to your modem and router to reset the DNS information. Then turn everything back on again and try to access your site. If you still cannot access it, please contact the support department.
