Web hosting solutions for you
and your business
Frequently Asked Questions
Pre-Sales Questions:
- How do I place an order?
Orders are placed from the order page. All plans other than Linux/Windows Shared Hosting plans will be manually set-up. Please complete the order form to order VPS or dedicated servers. Custom plans should open a sales ticket from the helpdesk, please register and post your question to here.
- How soon will my account be set up and ready for use?
When you order your Linux or Windows shared plan account online, our automated system will set up your account immediately. You will receive a welcome email with your login and other important information. All other accounts are setup manually. Such accounts are typically set up within one day. As soon as your account is set up you can immediately begin uploading your web site files. It may take up to 3 days for your DNS to resolve. Most resolve within 1 day or less. But don’t worry, with THC we give you a temporary domain name that will be effective right a way after your signup and this will permit you to start your upload. Please signup for a shared hosting plan by clicking here.
- Is there a minimum time contract/commitment?
There is no commitment or contract. You can pay monthly or yearly. You can also cancel at any time.
- What kind of support can I expect?
We have an excellent and well-trained support team in place to help you 24x7. While we do not troubleshoot users' code, you can expect us to resolve and technical issues relating to the server, or programs we provide on the server, in a timely manner. To view the complete list of support options available to you, please see the support page by clicking here.
- How can we offer such a good deal?
First of all, we are a true wholesale hosting provider. Most hosting sellers on the web are not wholesale web hosting providers but just hosts offering reseller plans. Second, most of our customers run small businesses or personal web sites, which don't use much disk space or bandwidth on our servers. As a result, even our most demanding business clients are able to save money by signing up for the same packages as everyone else. Third, we don't spend a lot of money on advertising. We rely primarily on word-of-mouth advertising, which doesn't cost us anything (we just have to offer a product that people want to tell their friends about). For more details, please refer to our blog.
- How can you offer an "unlimited" account? Is it really unlimited?
Unlimited hosting accounts have no defined limit as per our Terms of Service (TOS), which states that shared account usage must be reasonably accommodated by a shared server. Think of an account offering unlimited email addresses. This does not mean you can host 34 billion accounts on a shared web server, but at the same time there is no defined number you must stay under. The idea is for us to give resellers freedom to grow their accounts large enough that they can easily afford to upgrade to their own dedicated server. Please signup for a shared hosting plan or reseller plan.
- Are there any restrictions to the content I can host?
Yes, there is a specific list of items which violate our Terms of Service. Please read our TOS here before signing up. In general we don't allow adult content, and our shared servers can't be used for hosting/streaming media, download mirrors, or storing large amounts of archives. Please request a custom quote if you are in need of these services to ensure you have adequate resources for your content.
- Is my site backed up and how often?
We do backups of all accounts nightly onto a second physical drive and off-site backup. Clients are encouraged to make local backups of their site from their control panel account. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files.If you needs files restored, you may request to have us restore them from our backups or from your local copy. Optional off-site backup solutions are available on the services page and are encouraged, as there is no such thing as having too many backups (A fee might be charge for the restore).
- How fast are your connections?
The primary data center that we utilize for shared servers has joined eight (8) different Tier one backbone providers together to form the best network infrastructure in the industry. Their backbone border routers are Juniper M20's and their fully redundant switching layer comprises a certified six pack design of Cisco™ 6500 series switches. All customer access switches in the data center, and there are hundreds of them, are Cisco™ 2950 series switches designed for maximum performance and uptime availability.
