Frequently Asked Questions
Account Billing Questions:
- Can I upgrade my plan or features
later?
Yes, you may upgrade your account at any time. If you would like
to upgrade your account, please contact the sales department
with your request, and they will send you instructions for
upgrading your account. There are no additional fees for
upgrading; you pay only the pro-rated difference between the two
plans.
- How can I change my account or billing information?
If you need to update your account or billing information please
contact the sales/billing department by clicking here.
- What happens if I go over the bandwidth limit for my account?
If you go over your allotted amount of bandwidth in a given month, your account will not be suspended but you will receive a warning through an email. You will be contacted by a THC staff for overuse and may be given positive options. If you are on a dedicated server, then you will be
invoiced at the rate of $0.60 per GB. Discounted Bandwidth is
available if prepaid before the 1st of the month.
- What methods of payment can I use?
We accept payments via Paypal and using any credit card via
2Checkout.
- How do I cancel my account?
You may cancel your hosting subscription in your Paypal or
2checkout account. If you paid by 2Checkout, in addition please
send a cancellation email to support@tophostingcenter.com. Your
account will be removed from the server upon cancellation.
- What about billing and over-due policies?
Shared hosting accounts will be given a grace period of 6 days,
if payment is not received within the grace period the unpaid
account will be deleted from the server. Dedicated servers have
a grace period of 3 days.
